At some point in our lives we will either sustain a serious injury or, more likely, become seriously ill, so that we require the care and support of our local hospital. According to the Care Quality Commission Wycombe Hospital, as at 2017, was seeing over 36,000 inpatients and 145,000 outpatients every year. Wycombe Hospital also has a modern midwifery-led maternity unit, targeted at supporting mothers at home.
The vast majority of patients who receive treatment in hospital receive a good standard of care and the outcomes are satisfactory. However, in a small minority of cases the outcome is not as planned or expected and whilst many procedures carry an element of risk, some outcomes are outside the range of expected outcomes and can have long-term health consequences for the patient. If patient receives inadequate care or treatment, which arises out of individual failings on the part of medical staff, or by a systemic failure in the systems of the hospital, the patient may want to make a claim for compensation, particularly where the consequences are life changing.
If you want to discuss a possible Wycombe Hospital medical negligence compensation claim, please contact us.
IBB Claims medical negligence Solicitors have many years of experience in recovering substantial compensation for medical negligence. We have offices in Chesham and are therefore local to you. We are able to provide advice and support, so if you would like to make further enquiries about a possible Wycombe Hospital medical negligence compensation claim please call 0333 123 9099, email firstname.lastname@example.org or use the enquiry form to request a call back.
Complaint or Wycombe Hospital Medical Negligence Compensation Claim?
Not all errors, failings, faults or negligence are sufficiently serious to pursue a compensation claim. However, the patient may want to bring their concerns to the attention of Wycombe Hospital and this can be done by making a formal complaint. Wycombe Hospital values feedback and uses the information to help inform them in respect of improvements. All complaints are taken seriously by Wycombe Hospital.
The complaint can be made in writing, sending the letter to the hospital, emailing the complaint to BHT.PALS@nhs.net or telephoning PALS on 01296 316042.
The complaint will be acknowledged within three working days and the investigation will begin. However, if the person complaining, is doing so on behalf of someone else, Wycombe Hospital may need to obtain written permission from that person, before proceeding.
Wycombe Hospital aims to provide a full written response to the complaint within 40 working days. However, this is not always possible and if that timeframe cannot be met then Wycombe Hospital will contact the complainant to discuss the matter, explaining the reason for the delay and propose an alternative date. The precise timeframe for responding to a complaint will be dependent upon a number of factors, including the nature of the complaint, the period of time over which the complaint relates to and the number of health professionals involved. It is therefore important that a complaint is made promptly, to ensure that the matter is investigated within a relatively short timescale.
Wycombe Hospital encourages those who complain to attend a meeting, with relevant staff, to help resolve concerns at an early stage. However, if, at the end of the investigation process you are unhappy with the outcome you can take the matter further to the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS.
It may be that the consequence of failings in care by Wycombe Hospital are so serious that you do not think a complaint will satisfy you. Indeed, if the consequences on the patient’s health are so serious then making a Wycombe Hospital medical negligence claim will provide a practical answer, in terms of, potentially, substantial financial compensation for the harm caused as a result of Wycombe Hospital medical negligence.
If you wish to make a Wycombe Hospital medical negligence claim you can do so, without making a complaint. However, the two are not exclusive; it is possible to make a complaint and also to seek legal advice from specialist medical negligence solicitors.
Types of hospital negligence
At IBB Claims Solicitors we are experienced in recovering compensation arising out of a range of medical services including, but not limited to:-
- Cancer misdiagnosis
- Delayed treatment and surgical errors
- Medical equipment failures
- Medical and prescription errors
- Spinal Injury
- Brain Inury
CQC Report on Wycombe Hospital
The CQC published a report in 2015 in which, overall, they rated the service provided by Wycombe Hospital as “requires improvement”. This was the same rating as the previous one, in 2014. Fortunately, the CQC had found improvements in some areas, noting that the nursing and medical care had improved and that patients received a better symptom control. Patients and relatives also gave examples of compassionate nursing care.
Unfortunately, at the time of this inspection and report in 2015, records were not always stored securely and in places, could be accessed by patients and their relatives.
Staffing levels in the mortuary were not safe. Technicians were often working long hours, without support and did not have proper equipment. Further, patients being taken to mortuary frequently arrived without identification wristbands. It was reported that technicians were reliant upon a nurse to identify the patient.
A number of recommendations were made, arising out of this report, including a need to improve staffing levels in the mortuary and that patients receiving end of life care received appropriate referrals to the specialist palliative care team in a timely manner.
When should I make a claim for Wycombe Hospital negligence compensation?
Although a patient has three years from the date of the poor treatment or care, to make a claim for medical negligence compensation, it is sensible, to pursue the claim as soon as possible, once the patient becomes aware of the error or mistake which led to their current symptoms. This is because if there is a delay in pursuing a claim, important documents may be lost, and vital witnesses may prove difficult to trace. Even if key witnesses are available to talk about what they heard and saw in Wycombe Hospital, the passage of time will always result in their recollection of events becoming less clear.
The consequence is that if memories fade and the evidence is less compelling, the prospects of a successful Wycombe Hospital medical negligence claim may reduce. Consequently, on practical grounds, it is vital to speak to a specialist medical negligence solicitor as soon as possible, so that there is time not only to consider whether the patient wishes to make a claim, but also to identify the key evidence that will need to be obtained.
Although the three-year time limit does not run for children, until their 18th birthday, claims for children should also be pursued as soon as possible, after the adverse event becomes known. If a claim were to be left for 10 or more years there is certainly a real risk that medical records may be lost and certainly health professionals involved in the treatment of the child may have moved on to other hospitals, retired or have died, thus making it more difficult to pursue a successful claim for compensation.
In respect of hospital negligence that results in a patient dying, the three-year time period begins with the date of death. In the event the death of a patient is unexpected, even in hospital, an inquest is likely to take place and thus immediately following the death, a comprehensive investigation will be initiated by the Coroner. Therefore, it will be sensible, at that stage, to seek legal advice and, possibly, representation at the coroner’s inquest..
IBB Claims Solicitors are Medical Negligence Specialists
We are accredited by the Law Society for Personal Injury Law reflecting our expertise in this area. IBB Claims’ partner Malcolm Underhill has particular expertise with all types of brain injuries, being accredited as a Brain Injury Specialist by the Association of Personal Injury Lawyers (APIL).
Our team is recognised by Chambers & Partners and the Legal 500, the two leading client guides to the legal profession, for our exceptional skill in handling clinical negligence claims.
Legal 500 identifies IBB as having a “good” clinical negligence department and “puts the client’s interests at the forefront of every decision.” Simon Pimlott has “a real eye for detail and works incredibly hard to get the best result for each client.”
Chambers describes Malcolm as being a highly experienced personal injury practitioner with a strong focus on cases that involve brain injury. A client notes: "He is a very personable, sympathetic professional that has helped us as a family….."
Call now for advice on how to make a Wycombe Hospital medical negligence compensation claim or to make a complaint to Wycombe Hospital.
Not every adverse outcome will be so serious that the patient wishes to pursue a compensation claim. However, they may want to express their concern and make a complaint, to help Wycombe Hospital improve their services for other patients. If you would like advice on how to make a complaint, call 0333 123 9099, email email@example.com or use the enquiry form to request a call back.
Similarly, call us on 0333 123 9099, email firstname.lastname@example.org or use the enquiry form to request a call back, if you would like to talk about the possibility of making a claim. We understand that you may undecided about whether to make a claim against Wycombe Hospital and, of course, there is no obligation to do so. It may be that your concerns can be resolved by making a complaint. However, whether you are undecided or are committed to pursuing a Wycombe Hospital medical negligence compensation claim contact us for advice on how you may wish to proceed.