• Loading video... Widow of a serious spinal injury victim discusses her experience working with Malcolm Underhill and the team 
  • Loading video... Father of medical negligence victim discusses his experience working with Malcolm Underhill and the team 
  • IBB Solicitors have been an extremely professional, knowledge and empathetic company to deal with. Our sensitive case was handled very sympathetically by Simon Pimlott.
    We would have no hesitation in recommending IBB Solicitors. We found the service totally professional; we were informed of developments efficiently at every stage of the process. We were confident in all advice and feedback given all the way through to the successful conclusion.
    Simon Pimlott is such a kind, personable man who it was a pleasure to work with. He is sincere and knowledgeable, so easy to talk to, giving us clear advice on each occasion we met. We have no hesitation in recommending Simon and are very grateful to him for achieving a successful outcome with our case.
    RC, Road Traffic Incident Client
  • Loading video... A child abuse victim discusses her experience of working with Malcolm Underhill and the IBB Claims team.
  • Loading video... A child abuse victim discusses his experience  working with Malcolm Underhill
  • Many thanks indeed for your letter of  27th February enclosing the cheque in settlement of the claim. We very much appreciate your assistance in this matter and perhaps you would pass on our thanks to those involved.
    Thank you letter sent to Simon Pimlott, personal injury and clinical negligence solicitor
  • Very helpful from start to finish. Kept me informed on all developments. Easy to contact if I had a query. [IBB Claims] explained everything in easy to understand language, and worked to his best ability to give me the best result.
    Mrs S. Bryant, Reading, Mesothelioma compensation client
  • Dear Mr Pimlott,

    Re: Personal Injury Claim Settlement

    I have today received a cheque in full and final settlement in regards of compensation for my personal injury claim, resulting from a road traffic accident which I was involved in on 30 April 2012. I would like to take this opportunity of expressing my sincere gratitude to yourself and all those who assisted you in bringing my claim to a successful conclusion.

    Although you only took over my claim in October 2015, I found that you were very quickly aware of the facts of my case and continued to provide excellent advice and counsel, as had your predecessor, Miss Laura Thompson. Having never been involved in anything of this nature before, I did start my claim with a certain trepidation. I need not have worried. From day one everything was taken care of. Medical appointments, letters, interviews, advice, reports and feedback were dealt with quickly, efficiently and more importantly, in an easy to read and understand format. More than adequate notice was given for medical appointments which was most considerate as the majority were in London and involved a fair amount of travelling on my part.

    Although I only met with you and Miss Thompson twice, both occasions were a pleasure. I found you both very easy to talk to, informative, knowledgeable and professional. Your advice was excellent and proved to be correct on every point. I am sure there were many people who assisted in my claim whose names and roles I am unaware of. I would like you to pass on my gratitude to them as well, as I am aware that cases like mine are a team effort. The results of my claim just prove the great team that you have within your company. Once again Simon, I would like to thank you and everyone involved in my claim for what you achieved on my behalf. I would have no hesitation in recommending you or your company to any one who may need legal advice or representation in the future, and I would certainly engage your company again on any legal matter should the need arise.

    Yours Sincerely Steve Foxon
    Victim of a Road Traffic Accident Provides a Testimonial for Simon Pimlott
  • I found my experience with IBB to be faultless. They kept me at ease through all stages of my case. I was informed of any developments and felt confident that all would be well.

    I believed in [Simon Pimlott] to bring my case to a satisfactory conclusion."

    Mr C J Bareford, Lincolnshire

  • I would like to thank you for everything you have done for me.  It has not been easy but you have been an amazing solicitor, giving me excellent advice and being so patient with me . I am beyond grateful for your efforts and all the hard work you have put into my case.

    You saw me right at the beginning of my rehab experience when I was scared and didn't know what to expect. However, you reassured me that you would try your best and you have exceeded that. So for that I am again so thankful.
    Client email to Malcolm Underhill
  • I find Malcolm to be trustworthy, honest. He doesn’t pull any punches, will tell you as it is, and as of today – a great outcome. He has done a damn good job
    Child abuse victim
  • [My experience with IBB Solicitors] was excellent from the first phone call right until the end. They don't give up. They fight all the way to get you justice. [Malcolm Underhill] took my case and ran with it and put three years' work into it.
    Client testimonial for IBB Solicitors
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    As a brain injury case manager I work with various members of the legal profession. I can genuinely say that working alongside Malcolm Underhill and the team at IBB Solicitors, is always an easy and rewarding piece of work for me. [Malcolm] has great expertise in the field and gives clear, concise instruction. [Malcolm] operates from a place of true integrity.

    Malcolm always gets to know his clients, their families and their networks properly. He exercises empathy in his work. He will truly get to know you and the issues that affect you in order to progress your legal work to the optimum – the best outcome for you. It’s about combining that personal touch; the human angle with complex and involved procedures that your litigation may entail. I would always recommend choosing Malcolm- choosing IBB. You won’t regret that choice.
    Heather Miller, Brain Injury Case Manager
  • The British Association of Brain Injury Case Managers [BABICM]were delighted to jointly present with IBB ‘The Litigation Journey’ in 2015 – our collaboration created an event that saw an exploration of the medico legal framework delegates find themselves working within, providing relevant practical advice and culminating in a mock trial. The input and sponsorship from IBB for this event ensured an exceptional day for delegates as well as supporting the ongoing work of BABICM in upholding and supporting the standard of brain injury case management in the UK and beyond.
    Vicki Gilman, Brain Injury Case Manager and Chair of the British Association of Brain Injury Case Managers [BABICM] Training Events Group
  • My experience of working with you and your firm was very positive.
  • Fast, very friendly, very professional, good results.
    Client Service Survey 2013, Personal Injury client
  • A very good company - excellent indeed.
    Client Service Survey 2013, Personal Injury client
  • Straightforward information and friendly - very professional.
    Client Service Survey 2013, Personal Injury client
  • Working with Malcolm Underhill and IBB did change my life. It really did support me. Just having the knowledge that I could phone up and ask anything – even silly things – it was nice to have that guidance and I would now call the solicitor one of my friends.

    I would definitely recommend Malcolm Underhill and IBB and I have recommended him to quite a few of my colleagues and friends and they have gone onto use him and found him professional as well. If you have any problems, phone IBB up.
  • When I was faced with a challenging defendant IBB guided and fully supported me through what I envisaged would be a difficult process maintaining professionalism throughout. 
  • Any concerns I had were addressed in layman’s language and I was never left feeling uncertain that the correct approach was being made or that I was not receiving the best possible representation.

    The team conducted my matter with great control and achieved an excellent outcome for me without undue complication. IBB simply exceeded my expectations. 
  • From the very start of my son's case, IBB Solicitors was there for me to assist and give information and an update of the case. They answered all my queries and reassured me of the case, although it took time before the other side accepted their negligence - but it was worth waiting for. Both my son and I are very satisfied with the way IBB handled the case.

    Malcolm is the man behind the success. He was very hands on with the case.

    Mike, Berkshire
    Father of medical negliegnce victim.
  • All the team at IBB I have dealt with are a credit but notably Alan Jolliffe. Alan has a way with words and dealt with me on a personal level using terms that I could understand and relate to. A great asset to the company, I would not hesitate in recommending both him and the quality of service he is very adept in providing.