• My experience with IBB law was great. No faults at all. Always got quick updates about the case and always could contact them by email or phone if I had any questions or wanted to talk about the case. They were very helpful. I have no negative comments to give IBB law as they are great.

    I would recommend IBB law because they are very helpful, understanding and try to get you the justice you deserve.

    Malcolm was the person who stood out in particular for me as he was my solicitor and he helped me so much with my case. He made me feel comfortable talking about my situation. He got me the justice I deserved and I am so thankful for all the help and advice he gave me.

    Jane, London

  • IBB Law has assisted me through my assault case and Malcolm has been with me every step of the way ever since I contacted them for an opinion a few years ago, it has been a long winded experience but Malcolm has always kept me at ease and I've always felt like he has had my best interests to get the case settled. He has kept me well informed throughout and updated me on any movements within the case. I've really not had to do much and everything has been done for me. I will be always grateful for the team who have worked hard to complete my case.

    Lauren, London

  • From right at the beginning, I found IBB extremely helpful within working on my case. My case has been going on for many years, and along the way it has been a slow long process. IBB have helped me get through it Physically and mentally. They not only have been doing their job, but also a big support while the case has been going on.

    Kirsty, East Anglia (Assault Victim)

  • From start to finish my experience with IBB Law has been first class. The initial contact was professional and sympathetic. All members of the team have been helpful, understanding and sensitive to the issues raised by my case. During the process the team were available should I have needed them and response times to issues or queries raised were ultra-fast Questions were answered with honesty and advice was professional.  

    Deborah, London (Assault victim)

  • My experience of IBB Law was fantastic. I was very nervous when first taking contacting IBB Law. I wasn’t sure what the outcome of my case would be or how it would be handled, but I was immediately put at ease. My case was handled with both sensitivity and professionalism.

    J, The Midlands

  • I was dealt with professionally and felt well supported at all times. Malcolm was respectful and dealt with my claim amazingly...Without the help of Malcolm, I wouldn’t have had a clue as to what was available or how to go about legal proceedings and I felt I was informed of all questions.

    H, Northamptonshire (in relation to an abuse case)


  • I wasn't just a number to IBB Law, they were truly committed to getting justice for me.

    Malcolm Underhill was very passionate about getting justice . He spoke in a way we could understand, not law jargon.

    Doug, Hertfordshire
  • Seema Bagha was especially helpful, kept me informed by phone and email of what was going on. A big thanks to Seema and thanks to IBB staff as well.


  • IBB provided very professional advice to me throughout my claim. I was kept very well informed with excellent communication from Malcolm and his team.

    Malcolm Underhill represented me throughout my case with great integrity and understanding. I felt very confident when Malcolm offered me his knowledge and advice.

    Highly satisfactory.

    Andrew, Dorset
  • Malcolm Underhill, he did a fantastic job on advising with decisions and overall a pleasant person to speak to. I would have a response to emails and my questions were answered. As someone who did not know much about seeking a solicitor, I am very happy with the outcome. Malcolm worked hard on my case and the outcome was better than I had expected. I was explained anything I did not understand and advised where needed.

    Sarah, Wales
  • I would recommend IBB because they achieved a good compensation claim for my mother after my father had become ill and subsequently passed away due to contracting mesothelioma during his working life.  It has taken a while to get there but my mother now has a degree of financial security that she otherwise would not have had, and I think this is what my father would have wanted for her.

    IBB provided a very professional and supportive service, kept us informed throughout the procedure and were always contactable when needed.

    M, Bedfordshire

  • Simon Pimlott was outstanding, and he was my single point of contact throughout this complex process. He took time to explain every step and ensured all my many questions were answered.  Simon showed patience and understanding when it was required, while still being assertive to ensure we made progress, and everything was done correctly.

  • I had a life changing brain injury, IBB looked after me at every step of very complex compensation claim. They were patient and understanding when I needed time to respond to questions or complete actions. At every step I felt I was in the hands of experts who wanted the best outcome for me.

    Mr R Ramin, Ruislip​

  • I have been impressed by your professionalism and courtesy, in what I regard as trying circumstances

    Anonymous, Gerrards Cross
  • Malcolm Underhill - polite, understanding, thoughtful at all times. Proved to be on my side very successfully…a person I would wish fighting on my side…honourable and worth my trust.

    Lee, inner north London
  • I have been impressed by your professionalism and courtesy, in what I regard as trying circumstances.

    Anonymous, Buckinghamshire

  • I thank you for all your work and would recommend you to any victim seeking justice. I have felt throughout you showed care in your advice and at a time when I initially contacted you, you paved a way for me to get the justice I needed. Throughout the time you worked on my case, at no point could question your professionalism and indeed you are a gentleman. So thank you Malcolm, and now its all over.

    Words cannot express the gratitude I feel and in that I no longer have to dig up the past.

    M, Child Abuse Client
  • I found IBB Law very helpful in a step by step process of obtaining compensation for my injuries. They clearly explained the choices i had throughout and i found them supportive in all the decisions i made. I will always be thankful to them for helping me through this ordeal and in gaining the compensation we obtained.

    I would recommend IBB Law as they were very clear from the beginning as to the process, time scale and commitment required to obtain a positive outcome. Also, we were reassured by the no win, no fee guarantee as well as IBB's instructions to take out an insurance for every possibility. They were also instrumental in providing the platform for me to work through the experiences I had been through by putting me in touch with the right professional persons.

    Malcolm Underhill. He was always very considerate, supportive and encouraging from the outset and always had a positive opinion that i could work through this and come out with a more positive mindframe. I truly believe Malcolm had as much interest in my personal well-being as he did in obtaining the compensation fee. Without Malcolm's consistent support and guidance to me and my parents, i am sure i would not be in the positive position i find myself in today. .

    J, Middlesex,  Child Abuse Client
  • We will be forever grateful for your kind and sensitive handling of (the) case and I will, of course, have no hesitation in recommending you and IBB to any other unfortunate individual should we come across them .

    D, West London,  Parent of Abuse Victim
  • It was the first time I had used solicitors for anything but overall I can say that it was a joy to have IBB handle my case for me. It was my wife who actually got in touch with IBB while I was in hospital. She had spoken to a few firms before that but IBB stood out and made a great impression.

    Malcolm Underhill came to meet me while I was in hospital to have a chat with regards to the case and straight away I knew IBB were ideal for my case. I felt at ease and knew they would do a great job and have done so throughout the time.

    BA, London,  Brain Injury Client
  • IBB Law were amazing to work with. They are made of a dedicated team of lawyers and are very receptive to all my questions. The lawyer in charge of my case was very understanding and approachable and I was made to feel comfortable when discussing the situation and accident.

    I would recommend IBB Law as their level of conduct is very high and efficient. They take the time to look after their clients and are very prompt with the plans.

    Anonymous, London,  Road Traffic Incident Client
  • I would like to thank IBB for their excellent support and expert advice. I was most impressed by their highly professional yet personal service. They dealt with all my questions and concerns with patience and guided me every step of the way. They maintained regular contact through timely and clear communication, and were very thorough in considering various aspects of the case. I would have no hesitation in recommending them to friends, family and colleagues. I am particularly grateful to Simon and Aideen for their full support during the entire process. Right from the outset, Simon was very accurate in his assessment of the case and made clear recommendations based on his expert judgement.

    SA, Berks,  Road Traffic Incident Client
  • My experience with IBB was fantastic. My case was a very sensitive one dating back to my childhood but was only dealt with in a way that I could only have wished for!

    Malcolm Underhill [was] professional, knowledgeable and sensitive to my needs during this distressing case. A joy to work with

    F, Hertfordshire, Child Abuse Victim
  • IBB Law have been an extremely professional, knowledge and empathetic company to deal with. Our sensitive case was handled very sympathetically by Simon Pimlott. We would have no hesitation in recommending IBB Law. We found the service totally professional; we were informed of developments efficiently at every stage of the process. We were confident in all advice and feedback given all the way through to the successful conclusion.

  • Simon Pimlott is such a kind, personable man who it was a pleasure to work with. He is sincere and knowledgeable, so easy to talk to, giving us clear advice on each occasion we met. We have no hesitation in recommending Simon and are very grateful to him for achieving a successful outcome with our case.

    RC, Road Traffic Incident Client
  • Many thanks indeed for your letter of 27th February enclosing the cheque in settlement of the claim. We very much appreciate your assistance in this matter and perhaps you would pass on our thanks to those involved.

    Thank you letter sent to Simon Pimlott, personal injury and clinical negligence solicitor
  • Very helpful from start to finish. Kept me informed on all developments. Easy to contact if I had a query. IBB Claims explained everything in easy to understand language, and worked to his best ability to give me the best result.

    Mrs S. Bryant, Reading, Mesothelioma compensation client
  • [IBB] was quick to respond to my initial request and came to visit me promptly.

    I found them efficient, polite and friendly.

    Mr Simon Pimlott handled my case with proficiency and was always helpful and friendly.. He explained the process in detail and kept me up to date during the time it took to go through the claim.

    Mrs T, Middlesex, Road Traffic Incident Client
  • I found my experience with IBB to be faultless. They kept me at ease through all stages of my case. I was informed of any developments and felt confident that all would be well. I believed in Simon Pimlott to bring my case to a satisfactory conclusion.

    Mr C J Bareford, Lincolnshire
  • I would like to thank you for everything you have done for me. It has not been easy but you have been an amazing solicitor, giving me excellent advice and being so patient with me . I am beyond grateful for your efforts and all the hard work you have put into my case.

    You saw me right at the beginning of my rehab experience when I was scared and didn't know what to expect. However, you reassured me that you would try your best and you have exceeded that. So for that I am again so thankful.

    Client email to Malcolm Underhill
  • My experience with IBB Law was excellent from the first phone call right until the end. They don't give up. They fight all the way to get you justice. Malcolm Underhill took my case and ran with it and put three years' work into it.

    Client testimonial for IBB Law
  • As a brain injury case manager I work with various members of the legal profession. I can genuinely say that working alongside Malcolm Underhill and the team at IBB Law, is always an easy and rewarding piece of work for me. [Malcolm] has great expertise in the field and gives clear, concise instruction. Malcolm operates from a place of true integrity.

    Malcolm always gets to know his clients, their families and their networks properly. He exercises empathy in his work. He will truly get to know you and the issues that affect you in order to progress your legal work to the optimum – the best outcome for you. It’s about combining that personal touch; the human angle with complex and involved procedures that your litigation may entail. I would always recommend choosing Malcolm - choosing IBB. You won’t regret that choice.

    Heather Miller, Brain Injury Case Manager
  • The British Association of Brain Injury Case Managers [BABICM]were delighted to jointly present with IBB ‘The Litigation Journey’ in 2015 – our collaboration created an event that saw an exploration of the medico legal framework delegates find themselves working within, providing relevant practical advice and culminating in a mock trial. The input and sponsorship from IBB for this event ensured an exceptional day for delegates as well as supporting the ongoing work of BABICM in upholding and supporting the standard of brain injury case management in the UK and beyond.

    Vicki Gilman, Brain Injury Case Manager and Chair of the British Association of Brain Injury Case Managers [BABICM] Training Events Group
  • My experience of working with you and your firm was very positive.

  • Fast, very friendly, very professional, good results.

    Client Service Survey, Personal Injury client
  • A very good company - excellent indeed.

    Client Service Survey, Personal Injury client
  • Straightforward information and friendly - very professional.

    Client Service Survey, Personal Injury client
  • Working with Malcolm Underhill and IBB did change my life. It really did support me. Just having the knowledge that I could phone up and ask anything – even silly things – it was nice to have that guidance and I would now call the solicitor one of my friends.

    I would definitely recommend Malcolm Underhill and IBB and I have recommended him to quite a few of my colleagues and friends and they have gone onto use him and found him professional as well. If you have any problems, phone IBB up.

  • When I was faced with a challenging defendant IBB guided and fully supported me through what I envisaged would be a difficult process maintaining professionalism throughout.

  • Any concerns I had were addressed in layman’s language and I was never left feeling uncertain that the correct approach was being made or that I was not receiving the best possible representation. The team conducted my matter with great control and achieved an excellent outcome for me without undue complication. IBB simply exceeded my expectations.

  • From the very start of my son's case, IBB Law was there for me to assist and give information and an update of the case. They answered all my queries and reassured me of the case, although it took time before the other side accepted their negligence - but it was worth waiting for. Both my son and I are very satisfied with the way IBB handled the case. Malcolm is the man behind the success. He was very hands on with the case.

    Mike, Berkshire - Father of medical negligence victim.
  • IBB provided a very professional and supportive service, kept us informed throughout the procedure and were always contactable when needed. 
  • “fantastic service…….with compassion. Never gave up and believed in me. All team members were amazing.”
  •  I would recommend IBB because they achieved a good compensation claim for my mother after my father had become ill and subsequently passed away due to contracting mesothelioma during his working life.  It has taken a while to get there but my mother now has a degree of financial security that she otherwise would not have had, and I think this is what my father would have wanted for her.

  • My Partner had a case dealt with by this company, they were extremely professional and sympathetic. They kept her informed every step of the way. She felt as though for the first time in a long time that her voice was being heard. The case was successful and my partner is now able to move forward from this. And that is all down to Malcolm and IBB Solicitors. I would highly recommend.

    Dean Mcmanus

  • It was extremely professional and I was guided through the process with care and protection. I was treated as a person and really felt that my late husband was treated with respect and compassion. The understanding and the complexity around the case was dealt with grace. The efficiency, prompt response time, the clear guidance of the process, the loving care and understanding that was given in such a difficult time and situation. Having a personal touch and approach I felt I my husband was not just a number a statistic, but was valued. Understanding of my experience and case. Encouragement to keep on going with the case. Malcolm Underhill guided me through the process, he explained every step and was clear and made sure I understood. He was always available. The personal approach was certainly effective.

    Barbara, West London

  • My experience with IBB Law was very good.

    I would recommend IBB Law because of the professional way I was dealt with and the way you could call when needed, and the empathy shown when speaking to someone!

    Yasmin Kibble... was very helpful and sorted out my queries quickly.

    Peter, Wales (Abuse Victim)

  • Great help and support provided by Simon Pimlott and team. Managed a successful outcome in our Medical Negligence case. Would highly recommend. So very grateful.

    Sharon, Middlesex

  • From the start to finish, Malcolm was very understanding and supportive of my feelings and emotions. I would highly recommend this law firm. Thank you to Malcolm and his team.

    Laura, Romford

  • It was a very hard subject for me to talk about but from the beginning Malcolm treated me with sensitivity and kindness. His obvious knowledge left me confident and he explained everything really well at all stages. It is a hard process to go through emotionally so it is nice to have competent, knowledgeable and kind people doing the practical bit for you. This takes the pressure off. Most of my contact was with Malcolm who was brilliant but I also had dealings with Yasmin who also answered any questions fully and quickly.

    Laura Yell

  • I had a great experience working with Malcolm Underhill, he was incredibly professional and put my mind at ease through a very stressful situation. Communication with Malcolm was prompt and he always kept me updated with my case. Malcolm was a great support and knows how to manage delicate situations.

    Amy, Buckinghamshire