I had a life changing brain injury, IBB looked after me at every step of very complex compensation claim. They were patient and understanding when I needed time to respond to questions or complete actions. At every step I felt I was in the hands of experts who wanted the best outcome for me.
Mr R Ramin, Ruislip
Simon Pimlott was outstanding, and he was my single point of contact throughout this complex process. He took time to explain every step and ensured all my many questions were answered. Simon showed patience and understanding when it was required, while still being assertive to ensure we made progress, and everything was done correctly.Anonymous
I have been impressed by your professionalism and courtesy, in what I regard as trying circumstancesAnonymous, Gerrards Cross
Malcolm Underhill - polite, understanding, thoughtful at all times. Proved to be on my side very successfully…a person I would wish fighting on my side…honourable and worth my trust.Lee, inner north London
I have been impressed by your professionalism and courtesy, in what I regard as trying circumstances.
I thank you for all your work and would recommend you to any victim seeking justice. I have felt throughout you showed care in your advice and at a time when I initially contacted you, you paved a way for me to get the justice I needed. Throughout the time you worked on my case, at no point could question your professionalism and indeed you are a gentleman. So thank you Malcolm, and now its all over.
Words cannot express the gratitude I feel and in that I no longer have to dig up the past.M, Child Abuse Client
I found IBB Solicitors very helpful in a step by step process of obtaining compensation for my injuries. They clearly explained the choices i had throughout and i found them supportive in all the decisions i made. I will always be thankful to them for helping me through this ordeal and in gaining the compensation we obtained.
I would recommend IBB Solicitors as they were very clear from the beginning as to the process, time scale and commitment required to obtain a positive outcome. Also, we were reassured by the no win, no fee guarantee as well as IBB's instructions to take out an insurance for every possibility. They were also instrumental in providing the platform for me to work through the experiences I had been through by putting me in touch with the right professional persons.
Malcolm Underhill. He was always very considerate, supportive and encouraging from the outset and always had a positive opinion that i could work through this and come out with a more positive mindframe. I truly believe Malcolm had as much interest in my personal well-being as he did in obtaining the compensation fee. Without Malcolm's consistent support and guidance to me and my parents, i am sure i would not be in the positive position i find myself in today. .J, Middlesex, Child Abuse Client
We will be forever grateful for your kind and sensitive handling of (the) case and I will, of course, have no hesitation in recommending you and IBB to any other unfortunate individual should we come across them .D, West London, Parent of Abuse Victim
It was the first time I had used solicitors for anything but overall I can say that it was a joy to have IBB handle my case for me. It was my wife who actually got in touch with IBB while I was in hospital. She had spoken to a few firms before that but IBB stood out and made a great impression.
Malcolm Underhill came to meet me while I was in hospital to have a chat with regards to the case and straight away I knew IBB were ideal for my case. I felt at ease and knew they would do a great job and have done so throughout the time.BA, London, Brain Injury Client
IBB Solicitors were amazing to work with. They are made of a dedicated team of lawyers and are very receptive to all my questions. The lawyer in charge of my case was very understanding and approachable and I was made to feel comfortable when discussing the situation and accident.
I would recommend IBB Solicitors as their level of conduct is very high and efficient. They take the time to look after their clients and are very prompt with the plans.Anonymous, London, Road Traffic Incident Client
I would like to thank IBB for their excellent support and expert advice. I was most impressed by their highly professional yet personal service. They dealt with all my questions and concerns with patience and guided me every step of the way. They maintained regular contact through timely and clear communication, and were very thorough in considering various aspects of the case. I would have no hesitation in recommending them to friends, family and colleagues. I am particularly grateful to Simon and Aideen for their full support during the entire process. Right from the outset, Simon was very accurate in his assessment of the case and made clear recommendations based on his expert judgement.SA, Berks, Road Traffic Incident Client
My experience with IBB was fantastic. My case was a very sensitive one dating back to my childhood but was only dealt with in a way that I could only have wished for!
Malcolm Underhill [was] professional, knowledgeable and sensitive to my needs during this distressing case. A joy to work withF, Hertfordshire, Child Abuse Victim
IBB Solicitors have been an extremely professional, knowledge and empathetic company to deal with. Our sensitive case was handled very sympathetically by Simon Pimlott. We would have no hesitation in recommending IBB Solicitors. We found the service totally professional; we were informed of developments efficiently at every stage of the process. We were confident in all advice and feedback given all the way through to the successful conclusion.
Simon Pimlott is such a kind, personable man who it was a pleasure to work with. He is sincere and knowledgeable, so easy to talk to, giving us clear advice on each occasion we met. We have no hesitation in recommending Simon and are very grateful to him for achieving a successful outcome with our case.RC, Road Traffic Incident Client
Many thanks indeed for your letter of 27th February enclosing the cheque in settlement of the claim. We very much appreciate your assistance in this matter and perhaps you would pass on our thanks to those involved.Thank you letter sent to Simon Pimlott, personal injury and clinical negligence solicitor
Very helpful from start to finish. Kept me informed on all developments. Easy to contact if I had a query. IBB Claims explained everything in easy to understand language, and worked to his best ability to give me the best result.Mrs S. Bryant, Reading, Mesothelioma compensation client
[IBB] was quick to respond to my initial request and came to visit me promptly.
I found them efficient, polite and friendly.
Mr Simon Pimlott handled my case with proficiency and was always helpful and friendly.. He explained the process in detail and kept me up to date during the time it took to go through the claim.Mrs T, Middlesex, Road Traffic Incident Client
I found my experience with IBB to be faultless. They kept me at ease through all stages of my case. I was informed of any developments and felt confident that all would be well. I believed in Simon Pimlott to bring my case to a satisfactory conclusion.Mr C J Bareford, Lincolnshire
I would like to thank you for everything you have done for me. It has not been easy but you have been an amazing solicitor, giving me excellent advice and being so patient with me . I am beyond grateful for your efforts and all the hard work you have put into my case.
You saw me right at the beginning of my rehab experience when I was scared and didn't know what to expect. However, you reassured me that you would try your best and you have exceeded that. So for that I am again so thankful.Client email to Malcolm Underhill
My experience with IBB Solicitors was excellent from the first phone call right until the end. They don't give up. They fight all the way to get you justice. Malcolm Underhill took my case and ran with it and put three years' work into it.Client testimonial for IBB Solicitors
As a brain injury case manager I work with various members of the legal profession. I can genuinely say that working alongside Malcolm Underhill and the team at IBB Solicitors, is always an easy and rewarding piece of work for me. [Malcolm] has great expertise in the field and gives clear, concise instruction. Malcolm operates from a place of true integrity.
Malcolm always gets to know his clients, their families and their networks properly. He exercises empathy in his work. He will truly get to know you and the issues that affect you in order to progress your legal work to the optimum – the best outcome for you. It’s about combining that personal touch; the human angle with complex and involved procedures that your litigation may entail. I would always recommend choosing Malcolm - choosing IBB. You won’t regret that choice.Heather Miller, Brain Injury Case Manager
The British Association of Brain Injury Case Managers [BABICM]were delighted to jointly present with IBB ‘The Litigation Journey’ in 2015 – our collaboration created an event that saw an exploration of the medico legal framework delegates find themselves working within, providing relevant practical advice and culminating in a mock trial. The input and sponsorship from IBB for this event ensured an exceptional day for delegates as well as supporting the ongoing work of BABICM in upholding and supporting the standard of brain injury case management in the UK and beyond.Vicki Gilman, Brain Injury Case Manager and Chair of the British Association of Brain Injury Case Managers [BABICM] Training Events Group
My experience of working with you and your firm was very positive.
Fast, very friendly, very professional, good results.Client Service Survey, Personal Injury client
A very good company - excellent indeed.Client Service Survey, Personal Injury client
Straightforward information and friendly - very professional.Client Service Survey, Personal Injury client
Working with Malcolm Underhill and IBB did change my life. It really did support me. Just having the knowledge that I could phone up and ask anything – even silly things – it was nice to have that guidance and I would now call the solicitor one of my friends.
I would definitely recommend Malcolm Underhill and IBB and I have recommended him to quite a few of my colleagues and friends and they have gone onto use him and found him professional as well. If you have any problems, phone IBB up.
When I was faced with a challenging defendant IBB guided and fully supported me through what I envisaged would be a difficult process maintaining professionalism throughout.
Any concerns I had were addressed in layman’s language and I was never left feeling uncertain that the correct approach was being made or that I was not receiving the best possible representation. The team conducted my matter with great control and achieved an excellent outcome for me without undue complication. IBB simply exceeded my expectations.
From the very start of my son's case, IBB Solicitors was there for me to assist and give information and an update of the case. They answered all my queries and reassured me of the case, although it took time before the other side accepted their negligence - but it was worth waiting for. Both my son and I are very satisfied with the way IBB handled the case. Malcolm is the man behind the success. He was very hands on with the case.Mike, Berkshire - Father of medical negligence victim.